All orders are currently made to order and due to demand the current turn around time is 1-3 weeks depending on order size due to high volume of orders. Orders can always ship sooner. please allow 2-4 biz days for tracking to update. Faster shipping options available at checkout.
Returns and exchanges are accepted within 14 days of purchase. Please read the Refund Policy for more detailed info. If you have any concerns regarding your products or order, please contact us via email and include your order number and any concerns. Please allow 2-3 business day for a reply. CUSTOM ORDERS ARE NON EXCHANGEABLE/REFUNDABLE (Orders where you choose patterns/sherpa) as they are made to order to your selection. If you would like to change a custom order you have 24 hours from time of purchase to email/dm to let me know. Items bought during a sale are also nonrefundable.
Yes, your order is able to be changed or canceled within 24 hours of ordering.
Yes, I ship internationally where USPS allows. Shipping cost varies by country. US shipping is always free.
Here at Basically Ben, we are all about reducing waste. This means we package all our orders in recyled polymailers that are reusable. We also limit the amount of extra packaging like wrapping paper or tissue. Packaging may seem simple but it is because we are passionate about reducing our overall impact with waste. Your orders will always be made and packaged with love!
All Basically Ben products are intended for supervised use only. You should follow all safe sleeping guidelines based on your childs age. Never leave a lovey or blanket with an infant or child unsupervised. This also includes all paci holders. The safety of your child is top priority so be sure to follow all safe sleep guidelines with ANY lovey or blanket or child product.
Teddy loveys are made of faux sherpa (polyester) and ducks are made of faux fur (polyester). Our fabric is of the best quality and was found after a thorough search over a few weeks. We that hope as we expand and grow, we can offer organic quality options for all our loveys.
Yes, I can occasionally take on a few customer orders depending on availability. If interested in a custom order, please reach out to me via email or Instagram DM with your idea and I would be happy to help!
Yes, I currently do a small amount of wholesale orders. If interested in wholesale, please email me directly.
Yes, all collaborations are handled via Instagram. If you are interested in working with Basically Ben, please send your proposal on instagram!
Returns and exchanges are accepted within 14 days of purchase. Please read the Refund Policy for more detailed info. If you have any concerns regarding your products or order, please contact us via email and include your order number and any concerns. Please allow 2-3 business day for a reply. CUSTOM ORDERS ARE NON EXCHANGEABLE/REFUNDABLE (Orders where you choose patterns/sherpa) as they are made to order to your selection. If you would like to change a custom order you have 24 hours from time of purchase to email/dm to let me know. Items bought during a sale are also nonrefundable.
Yes, I ship internationally where USPS allows. Shipping cost varies by country. US shipping is always free.
All Basically Ben products are intended for supervised use only. You should follow all safe sleeping guidelines based on your childs age. Never leave a lovey or blanket with an infant or child unsupervised. This also includes all paci holders. The safety of your child is top priority so be sure to follow all safe sleep guidelines with ANY lovey or blanket or child product.
Yes, I can occasionally take on a few customer orders depending on availability. If interested in a custom order, please reach out to me via email or Instagram DM with your idea and I would be happy to help!
Yes, all collaborations are handled via Instagram. If you are interested in working with Basically Ben, please send your proposal on instagram!
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